Privacy Policy



This privacy policy applies between you, the User of this Website, and Firecom Systems Ltd, the owner and provider of this Website. Firecom Systems Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provides by you in relation to your use of the Website.


Please read this privacy policy carefully.



Definitions and Interpretation


1.       In this privacy policy, the following definitions are used:



collectively all information that you submit to Firecom Systems Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Data Protection Laws

any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;


the UK General Data Protection Regulation;

Firecom Systems Ltd,

we or us

Firecom Systems Ltd, a company incorporated in England and Wales with registered number 0575266 whose registered office is at Unit 7B, Wilford Industrial Estate, Ruddington Lane, Wilford, Nottingham, Nottinghamshire, NG11 7EP;

User or you

any third party that accesses the Website and is not either (i) employed by Firecom Systems Ltd and acting in the course of their employment (ii) engaged as a consultant or otherwise providing services to Firecom Systems Ltd and accessing the Website in connection with the provision of such services; and


the website that you are currently using,, and any sub-domains of this site unless expressly excluded by their own terms and conditions.


2.       In this privacy policy, unless the context required a different interpretation:


a.       the singular includes the plural and vice versa;

b.       references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy.

c.        a reference to a person includes firms, companies, government entities, trusts and partnerships;

d.       “including” is understood to mean “including without limitation”;

e.       reference to any stator provision includes any modification or amendment of it;

f.         the headings and sub-headings do not form part of this privacy policy;


Scope of this Privacy Policy


3.       This privacy policy applies only to the actions of Firecom Systems Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social medial websites.


4.       For the purposes of the applicable Data Protection Laws, Firecom Systems Ltd is the “data controller”. This means that Firecom Systems Ltd determines the purposed for which, and the manner in which, your Data is processed.



Data collected


5.       We may collect the following Data, which includes personal Data, from you:


a.       contact information such as email addresses and telephone numbers;


In each case, in accordance with this privacy policy.



How we collect Data


6.       We collect Data in the following ways;


a.       data is given to us by you; and

b.       data is collected automatically



Data that is given to us by you


7.       Firecom Systems Ltd will collect your Data in a number of ways, for example;


a.       when you contact us through the Website, by telephone, post, email or through any other means

b.       when you register with us and set up an account to received our products/services

c.        when you make payments to us, through this Website or otherwise;

d.       when you use our services;


In each case, in accordance with this privacy policy.



Data that is collected automatically


8.       To the extent that you access the Website, we will collect your Data automatically, for example:


a)       we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.



Our use of Data


9.       Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:


a)       Internal record keeping;

b)       Improvement of our products/services


In each case, in accordance with this privacy policy.


10.    We may use your Data for the above purposed if we deem if necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section “Your rights” below.


11.    When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.



Who we share Data with


12.    We may share your Data with the following groups of people for the following reasons:


a)       our employees, agents and/or professional advisors – for contact purposes;

b)       third party service providers who provide services to us which require the processing of personal data – to help third party service providers deliver our goods and services;


In each case, in accordance with this privacy policy.



Keeping Data secure


13.    We will use technical and organizational measures to safeguard your Data, for example:


a)       access to your account is controlled by a password and a username that is unique to you.

b)       we store your Data on secure servers.


14.    Technical and organizational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or authorised access to your Data, please let us know immediately by contacting us via this email address:


15.    If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.



Data Retention


16.    Unless a longer retention period is required or permitted by law, we will only hold your Data on your systems for the period necessary to fulfill the purposes outlined in this privacy policy or until you request that the Data be deleted.


17.    Even if we delete your Data, it may persist on backup or archival medial for legal, tax or regulatory purposes.



Your rights


18.    You have the following rights in relation to your Data:


a)       Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive”. Where we are legally permitted to do so, we may refuse your request. If we refuse your request we will tell you the reasons why.

b)       Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.

c)       Right to erase – the right to request that we delete or remove your Data from our systems.

d)       Right to restrict use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.

e)       Right to data portability – the right to request that we move, copy or transfer your Data.

f)        Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.


19.    To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this email address:


20.    If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at


21.    It is important that the Data we hold about you in accurate and current. Please keep us informed if your Data changed during the period for which we hold it.


Links to other websites

22.    This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.



Changes of business ownership and control


23.    Firecom Systems Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Firecom Systems Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling part will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.


24.    We may also disclose Data to a prospective purchaser of our business or any part of it.


25.    In the above instances, we will take steps with the aim of ensuring your privacy is protected.




26.    You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.



27.    If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.


28.    Unless otherwise agreed, no delay, act or omission by a part in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.


29.    This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.


Changes to this privacy policy


30.    Firecom Systems Ltd reserves the right to change this policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.


You may contact Firecom Systems Ltd by email at



This privacy policy was created on 20th December 2022.

Please feel free to contact our team for a Free Site Survey or No Obligation Quotation on 0115 822 2000 or at

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